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Troubleshooting
Find solutions to common issues and learn how to resolve problems quickly.
Payment Issues
Payment Declined
Possible solutions:
- Check with your bank to ensure international payments are enabled
- Verify your card has sufficient funds
- Make sure card details are entered correctly
- Try a different payment method
- Contact your bank if the issue persists
Can't Add Payment Method
Possible solutions:
- Ensure you're using a supported card type
- Check that the card isn't already saved
- Clear your browser cache and try again
- Try a different browser
- Disable browser extensions that might interfere
Payment Not Processing
Possible solutions:
- Wait a few minutes and check your email for confirmation
- Check your dashboard for payment status
- Look for any error messages in your activity log
- Contact support if payment shows as pending for more than 1 hour
Account Issues
Can't Log In
Possible solutions:
- Check if you signed up with Discord or Email/Password
- Use the "Forgot Password" link if you forgot your password
- Make sure you're using the correct email address
- Clear your browser cookies and try again
- Try incognito/private mode
Email Already in Use
This means you already have an account:
- Try logging in instead of signing up
- Check if you signed up with Discord OAuth
- Use the forgot password feature if needed
- Contact support if you believe this is an error
Not Receiving Emails
Possible solutions:
- Check your spam/junk folder
- Add noreply@communitypledges.com to your contacts
- Check your email preferences in settings
- Verify your email address is correct in your profile
- Wait a few minutes as emails may be delayed
Server Owner Issues
Stripe Onboarding Failed
Possible solutions:
- Complete all required fields in the Stripe form
- Provide accurate business/personal information
- Upload required verification documents
- Contact Stripe support for account-specific issues
- Try the onboarding process again from your dashboard
Not Receiving Payouts
Possible causes:
- Stripe account not fully verified
- Minimum payout threshold not met
- Bank account details incorrect
- Payout schedule timing (check Stripe dashboard)
- Account under review by Stripe
Discord Webhook Not Working
Possible solutions:
- Verify the webhook URL is correct
- Check Discord server permissions
- Make sure the webhook wasn't deleted in Discord
- Test by creating a new webhook
- See our Discord Webhook Guide
General Issues
Page Not Loading
Try these steps:
- Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- Clear your browser cache
- Try a different browser
- Check your internet connection
- Disable browser extensions temporarily
Features Not Working
Possible solutions:
- Make sure JavaScript is enabled
- Update your browser to the latest version
- Check browser console for errors (F12)
- Try logging out and back in
- Contact support with error details
Still Having Issues?
If none of these solutions work:
- Check our other help articles for more specific guidance
- Visit our support ticket page
- Provide as much detail as possible about the issue
- Include screenshots if helpful
- Our support team will respond as soon as possible